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Accessibility statement for NHS England and NHS Improvement

This accessibility statement applies to This website is run by NHS England and NHS Improvement. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • use your web browser to change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • access the website using a mobile or tablet.

On sections that don’t provide technical information, we’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: with details of the problem you have encountered.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS England and NHS Improvement is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

All content hosted by this website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Please be aware this is a live website and is constantly being updated.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • The screen hosted by Okta to allow a user to sign into the service is not accessible, and relies on JavaScript to work.

What we’re doing to improve accessibility

We want to make sure our online service fully meets and exceeds the minimum standard of accessibility for all content on the website. As we continually improve the service we will aim to include accessibility enhancements alongside this work.

Preparation of this accessibility statement

This statement was prepared on 11 June 2021. It was last reviewed on 11 June 2021.

This website was last tested on 24 April 2019. The test was carried out independently by the Digital Accessibility Centre.